> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://eclincher.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Frequently Asked Questions # Frequent Issues with "Post Failures" or "Missing Posts" and How to Resolve Them Finding that a post did not publish or seems to have gone missing can be frustrating, especially when you have a content schedule to maintain. The good news is that most of these situations have a straightforward fix. This guide covers the most common causes of post failures and missing posts, along with clear steps to resolve each one. ### Calendar Filter One of the most frequent reasons posts appear to be missing is an active profile filter on the Publishing page. If only one or two profiles are selected, posts for other profiles will not show up in the Calendar view. ###### How to resolve: * Go to **New Post** * While on the **Scheduled** tab, click the **Profile Filter** icon in the upper right corner * In the Profiles dropdown, check the box next to **Select All**, then click **OK** This resets the filter and makes all scheduled posts and profiles visible again. You can also do this from the Calendar view: * Go to **Calendar** * Under the Filter section, open the **Profile** dropdown * Check **Select All** and click **Filter** to apply ![Scheduled Posts Calendar Filter](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_12uth17.png) ![Visual Calendar Filter](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_bsmclj.png) --- ### Renew Token Tokens can expire or become invalid for several reasons, including a password change on the social media platform, enabling two-step authentication, or platform-side resets. LinkedIn, for example, resets tokens on a regular basis. ###### How to resolve: There are two ways to renew a token: 1. **Expired Tokens Dropdown** * Click the **Expired Tokens** dropdown at the top right of your screen * Click **Renew Now** next to the profile that needs renewal 2. **Manage Accounts** * Go to **Manage Accounts** in the left-hand navigation panel * Locate the account that needs to be renewed * Click the **three vertical dots** and select **Renew Token** ![Renew Token - Expired Tokens](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_ut44sz.png) ![Renew Token - Manage Accounts](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_y5mt61.png) || Note: For Facebook and Instagram Business or Creator accounts, your token may expire automatically if your Facebook account no longer has admin access to the page, if the page requires two-factor authentication for posting, or if Facebook is asking for identity verification before publishing. --- ### Turn on Email Notifications Getting notified the moment a post fails gives you the opportunity to act quickly rather than discovering the issue later. Enabling post failure notifications means Eclincher will send you an email alert with details about what went wrong. ###### How to resolve: * In the Eclincher desktop app, click the **profile icon** in the bottom left corner * Go to **Account Settings**, then select the **Notifications** tab * Enable post failure email notifications from there ![](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_191ncil.png) || Tip: You can also access Notification Settings by clicking the **Notifications bell** icon and then selecting the **gear** icon. --- ### Post Approval: Missing Profile or Schedule This applies to Professional, Enterprise, Premier, and Advanced plan users. If a post in the Approval List is missing either a profile or a scheduled time, it will stay in the Approval queue and will not move to the Calendar or publish. ###### How to resolve: * Go to **New Post** and select the **Approval** tab * Use the Status filter to find posts with missing profiles or schedules * Check that both the **Profile** and **Schedule** fields are filled in correctly || Note: The option to add a profile will only appear when no profile is currently assigned to the post, and only when you hover your cursor over that post. ![Approval List - Missing Profile and Schedule](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_bq676n.png) --- ### Post Approval: Due Date Has Passed If an approver approved a post after its scheduled publish date had already passed, the post will remain in the Approval List and will not be published or appear on the Calendar. ###### How to resolve: * Go to **New Post** and select the **Approval** tab * Use the search icon or filter options to locate the affected post. Dates that have already passed will appear grayed out, while upcoming dates will appear in blue * Hover over the post and click the **Edit** (pencil) icon * Update the scheduled date and time, then click **Save** * Make sure the post is approved before the newly set publishing time ![Post Approval - Due Date Passed](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_oum2y5.png) --- ### Instagram Story and Carousel Publishing Eclincher now supports direct publishing of Instagram Stories and Carousels without requiring push notifications. Here is how to use the available publishing options. ###### How to use Instagram publishing options: * Upload your image or video attachment to the post editor * For images, you will see options for **Post** and **Story** * For videos, the **Reel** option will also be available * Click the publishing option dropdown and select your preferred format: * **Post and Reel** to publish to both the Feed and Reels * **Reel** to publish as a Reel only * **Story** to publish as a Story ![Instagram Publishing Options: Post & Reel, Reel, and Story](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_10poqwj.png) For full image and video size requirements, refer to the Media Setting Guidelines per Social Platform article. | **Note:** The Push Notification method is still available and may be preferable in some cases since certain Instagram features are limited through the API. **Current Instagram API limitations include:** * No support for adding music, GIFs, stickers, or polls to Stories * Limited product tagging and interactive elements * No support for mixed media Carousels (photo combined with video) * Story mentions and location tags are not supported * Reels with trending audio cannot be scheduled or published via API For full functionality, we recommend using the **Push Notification** method to publish directly via the Instagram mobile app. To learn how to enable Push Notifications, kindly visit this link: [Enable Push Notifications for IG / Enable IG Publishing via Mobile Device / Connect Mobile Device](https://eclincher.crisp.help/en/article/enable-push-notifications-for-ig-enable-ig-publishing-via-mobile-device-connect-mobile-device-fc9xem/) --- ### Posts Failing on Google Business If you scheduled a post or attempted to publish it to a Google Business location, and the post failed to publish, there could be several reasons for this. ###### How to resolve: * Confirm that the team member responsible for publishing to Google Business has one of the following roles: **Primary Owner, Owner, Manager, or Communications Manager**. This can be configured in the Google Business Settings within Eclincher. ![Google Business Settings](https://storage.crisp.chat/users/helpdesk/website/1a4ad23334901a00/image-68_1cgkl3w.png) * If you manage more than 10 Google Business locations, the API does not currently support publishing beyond that limit. This is a Google restriction that may change in the future. * If the Google Business location is categorized as a **Hotel or Casino**, third-party publishing tools including Eclincher are not permitted to post to that location due to Google's platform policy. --- ### Quick FAQs * **My post shows as published in Eclincher but I cannot see it on the platform. Why?** This can happen if the social media platform delayed or failed to process the post on their end. Check the platform directly and review any error messages in your Notification Center. * **Why do tokens keep expiring for my Facebook or Instagram account?** The most common reasons are password changes, enabling two-factor authentication, or a loss of admin access to the connected page. Renewing the token after any account changes will usually resolve this. * **Can I reschedule a failed post directly from Eclincher?** Yes. Go to your Notification Center, find the failed post notification, click the three-dot icon, and select **Reschedule**. --- ### Summary: Occasionally, we receive complaints about "publishing/post failures" or "missing posts". While some of these incidents might indicate an issue with our system, most are related to social media platform issues or user-related factors such as forgotten profile filters. We hope this guide has helped you locate any missing posts. However, if you still cannot find your post, please contact our **Support Team** for further assistance. We’re here to help you every step of the way. Thank you, **The Eclincher Support Team**