Automating Your Inbox with Inbox Automation

You now have the ability to automate actions for messages, comments, or reviews that you receive on your desktop based on the conditions you set. These actions can include:

• Automatically assign or tag inbox items when specific keywords, sentiments, or profiles/pages are detected.
• Automatically reply to inbox items:

-- Using AI-generated responses (approval required before publishing).**

-- With real-time AI replies (published automatically).**

-- With a preset canned response.

• Auto-hide comments from your Facebook native feed based on keyword detection.
• Automatically create tickets in Zendesk, ServiceNow, or Salesforce.

** AI replies are generated based on the Profile Personalization settings configured for each social media profile.

How to Set Conditions or Rules

1. From the Inbox, click the Inbox Automation icon

2. Click Add Rule.

3. Choose the rule or condition you want to set.
4. Specify the value for the rule or condition.
5. Select the specific action to be taken when the rule or condition is met.
6. Click Save once everything is set.

Based on the example screenshot above, here's how the automation process will work:

Auto reply with canned response if one of more keywords are detected

Since we set up a rule to respond to any inbox item that includes 'eclincher location', our example above automatically responded with our set response (which is the address/location)

Here’s how the automation process works for Auto Reply with AI, based on the Profile Personalization set for the associated Facebook profile.

Note: Approval is required before publishing for this scenario.

You can set multiple rules, and once a rule is met, the corresponding automation action will be triggered. It's possible for one inbox item to meet the conditions of multiple rules, resulting in more than one automation action applied to it.

How to Setup AI Profile Personalization:

1. In the Inbox Automation Rule settings, select Setup Profile Personalization next to Auto Reply with AI to configure your personalized AI replies.

2. Click on Add Profile.
3. Select or type the name of the profile you want to add.

4. **Setup AI Publishing Personalization  **

• Add Company/Business name
• Add Website URL: Enter the website URL related to the selected social media profile, then click OK to retrieve suggested topics based on the website. You can delete or add topics as needed.
• Add personalized instructions (optional)

5. Setup Inbox auto reply personalization (optional): Type your special instructions or prompts for the auto reply.

Understanding Inbox Sentiment

Inbox sentiment detection determines whether an inbox item has a positive, negative, or neutral tone. This analysis is performed by an algorithm that considers the content of the item, including words and emojis used.

Although the sentiment is automatically determined, you still have the option to manually change it if you wish.

Need Assistance?

If you have any additional questions, please don't hesitate to reach out to us. Our Support Team is available to assist you.

Thank you,

The Eclincher Support Team

Updated on: 16/10/2025