Articles on: Social Media Inbox

Inbox Automation and Sentiments


You can now automate actions for messages, comments, or reviews that you receive on your desktop based on conditions that you set. These actions include:

Auto Assign an Inbox Item if one or more keywords are detected
Auto Tag an Inbox Item if one or more keywords are detected
Auto Assign an Inbox Item if a sentiment is detected
Auto Tag an Inbox Item if a sentiment is detected
Auto Assign an Inbox Item if a profile is detected (This detects if a message, comment or review is for a specific profile or page)


Just click the 'More Options' button found around the upper right side portion of the Inbox then click 'Inbox Automation'

Add a New Rule

Choose what rule or condition to be followed
Set a value for the rule or condition
Choose a specific action if the rule or condition has been met

Based from the screenshot above, here's how the automation process will work:

If you receive an inbox item that contains a keyword "eclincher" or "social" or both, it will automatically tag the inbox item as important.

You can set multiple rules. As long as a rule has been met, it will automatically follow the automation action corresponding to those rules you have set. One inbox item can meet the condition of multiple rules, so one inbox item can have more than one automation action.


Inbox sentiment detects if an inbox item is either positive, negative, or neutral in tone. This is being analyzed by an algorithm based on the content of an item including words and emojis used.

Even though we automatically determine the inbox sentiment, you still have the option to manually change this if you wish.

If you have additional questions, please do not hesitate to reach out to us. Our Support Team is available 24/7 to assist you.

Thank you,
The eclincher Support Team

Updated on: 26/01/2022

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