Inbox Automation and Sentiments
Automating Your Inbox with Inbox Automation
You now have the ability to automate actions for messages, comments, or reviews that you receive on your desktop based on the conditions you set. These actions can include:
- Automatically assigning an inbox item if specific keywords are detected
- Automatically tagging an inbox item if specific keywords are detected
- Automatically assigning an inbox item if a sentiment is detected
- Automatically tagging an inbox item if a sentiment is detected
- Automatically assigning an inbox item if it is related to a particular profile or page
How to Set Conditions or Rules
Click on the "More Options" button located in the upper right corner of the Inbox, then select "Inbox Automation."
Add a new rule.
Choose the rule or condition you want to set.
Specify a value for the rule or condition.
Select a specific action to be taken when the rule or condition is met.
Based on the example screenshot above, here's how the automation process will work:
If you receive an inbox item that contains the keyword "eclincher" or "social," or both, it will automatically be tagged as important.
You can set multiple rules, and once a rule is met, the corresponding automation action will be triggered. It's possible for one inbox item to meet the conditions of multiple rules, resulting in more than one automation action applied to it.
Understanding Inbox Sentiment
Inbox sentiment detection determines whether an inbox item has a positive, negative, or neutral tone. This analysis is performed by an algorithm that considers the content of the item, including words and emojis used.
Although the sentiment is automatically determined, you still have the option to manually change it if you wish.
If you have any additional questions, please don't hesitate to reach out to us. Our Support Team is available 24/7 to assist you.
The eclincher Support Team
Updated on: 04/06/2023