> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://eclincher.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # ServiceNow Integration # Getting Started with ServiceNow Integration: Everything You Need to Know ## How to Integrate ServiceNow with Your Platform Easily connect your ServiceNow account and unlock powerful workflow automation. Just follow these simple steps: ### Step 1: Access Account Management 1. Click on **Manage Accounts** in the main menu. ![Manage Accounts](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/a1_18yx1fd.png) 2. Go to the **Free Integration** tab. ![Integrations - Manage Account](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/a2_1qzfcc9.png) ### Step 2: Add Your ServiceNow Account 1. Click the **Add Account** button. ![Add Account - Manage Account](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/add-account-service-now_z9tkv9.png) 2. In the popup window, select **ServiceNow**. ![ServiceNow - Add Account Popup](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/a3_7dv2ti.png) 3. Enter the required information: * **ServiceNow Instance URL:** Enter your full ServiceNow instance URL (e.g., `https://yourcompany.service-now.com`). * **Username:** Your ServiceNow account username. * **Password :** Enter your ServiceNow password. ![Add Account ServiceNow Popup](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/servicenow-poup_1015feb.png) 4. After filling out all fields, click **Add Account**. ![Last Step - Add Account](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_bvimbb.png) ### Step 3: Enable ServiceNow Integration 1. Back in the **Free Integration** tab, locate **ServiceNow** in the list of services. ![ServiceNow - Free Integrations](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_15o5mwc.png) 2. Toggle the switch to turn on ServiceNow integration. ![Turn on ServiceNow](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_oeznhk.png) 3. Click **Save Changes**. ![Save Changes](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_1e3at2f.png) ![Message with Successful Integration](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_et3bnz.png) ## Working with ServiceNow in Inbox Streamline your support process by quickly creating ServiceNow tickets directly from any message. Here’s how: ### Step 1: Open the Ticket Creation Menu * Click on the **three-dot menu (⋮)** in the upper-right corner of the message you want to take action on. * From the dropdown, select **‘ServiceNow Ticket’**. ![ServiceNow from 3 dot option of Inbox item](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_yfkp5a.png) ### Step 2: Fill Out the ServiceNow Ticket Form Once you select **‘ServiceNow Ticket’**, the **Create a ServiceNow Ticket** form will appear. Here’s what you’ll need to provide: ![Service Now](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_12cb0yg.png) * **Category:** Select the general type of issue. * **Impact:** Choose how widespread the issue is. * **Urgency:** Indicate how quickly the issue needs to be resolved. * **Priority:** This is usually determined automatically based on your selections for Impact and Urgency. * **Assignment Group & Assigned To:** Route the ticket to the right support team or a specific agent. * **Short Description & Description:** The data here is provided by the inbox items. You can description or update it to create a concise summary and a detailed explanation of the issue. This helps the support team quickly understand and address the problem. ![Sample ServiceNow with Information](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_rddetb.png) ### Step 3: Submit the Ticket * After you’ve filled in all the necessary details, click the **‘Save’** button. ![Save ServiceNow Ticket](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_d9gejq.png) ![Ticket Saved Succesfully](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_1azkq1t.png) ![How it look in ServiceNow after creating ticket](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_l2fkyn.png) * Your ticket will be created and submitted to ServiceNow for immediate action. ![Service Now Label for Ticket Created](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_hmj5jh.png) ### Step 4: How to View ServiceNow Ticket Details Quickly check the latest details of any ServiceNow ticket right from your inbox: * Click the ServiceNow label at the bottom of the inbox item. ![ServiceNow Label](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_uoiz8r.png) * A popup will appear, showing the current ticket details as stored in the ServiceNow platform. ![Service Now Pop Status](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_i6sbpj.png) * Every time you open or click the ServiceNow label, the system fetches the latest ticket status and details from ServiceNow—so you always see the most up-to-date information. ![Comments Added in ServiceNow Platform](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_1h0jj4h.png) ![ServiceNow Inbox - Eclincher](https://storage.crisp.chat/users/helpdesk/website/-/1/a/4/a/1a4ad23334901a00/image_18veswn.png) This real-time update ensures you’re never working with stale data and can track ticket progress at a glance. --- **Need Assistance?** If you have any questions or encounter any issues, we’re here to help! Simply reach out to our **Support Team**—your questions are always welcome. Thank you, **The Eclincher Support Team**