Choosing Team Roles and Permissions

Enabling specific and role-based access for your team members

Find out how to enable specific role-based access for your team members.

To support the growth of your business, eclincher offers provisions to assign appropriate permissions for users working together in your team.

Below are key 'roles and permissions' you can consider when configuring your account:

The original eclincher account owner gets the highest level of permissions as Main Admin. They can manage all the billing and plan related issues, as well as access the entire functionality available on their Plan. Main Admin also provisions accounts for the rest of the team.

The rest of the team can either be Internal or External users and their access can be limited to specific brands (in the Agency Plan).

External users are typically allocated for under the Agency plan for the agency's Customers. Agency Customers (external users) can then view posts proposals through an external portal and their feedback is recorded in eclincher as part of the post approval workflow. With the current version, you can allow External users to connect their Accounts and Profiles without having the need to ask for their login credentials of each social media profiles they own.



Internal users are your core / organic team. Their visibility can be limited to specific brands as well (in the Agency Plan). Internal user permissions can further be restricted based on the role of each person. You can choose an appropriate role from one of three options:

Admin
Publisher
Contributor

Admin has access to all system capabilities for the assigned brand(s), such as configuring social media profiles, changing various settings options, approving posts, publishing, creating content and performing community manager role.

Publishers have similar access as Admins, except they can’t configure social media Profiles and Feeds for the brand. This role is suitable for senior members of the team, who approve and publish content. In addition they can perform all other tasks, such as community management and content creation.

Contributor is the most restricted role in terms of access options. This role is suitable for members of the team who mainly create content and perform community management tasks. However they can’t publish to social profiles or change configurations and will need others to approve their post content.

The table below provides a detailed view of the access permissions based on account type and role.



Notes:

This table is based on the Agency plan, which has the most options for roles and permissions.

You may now also allow managed users to Add/Remove other managed users, and also have the option to provide Billing Info Access.

The same roles and permissions apply for Premier plan, considering a single default brand, but permissions are assigned by Profile.

Basic plan has a single account, that corresponds to the highest permissions level as Main Admin. Brand concept and additional team accounts are not applicable to the Basic plan.

Media Library, Custom Reports, Competitor Reports are available in Premier and Agency plans only.

If you have additional questions, please do not hesitate to reach out to us. Our Support Team is available 24/7 to assist you.

Thank you,
The eclincher Support Team
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