Articles on: General

How to Add and Manage Users

Incorporating Teamwork into Your Workflow

Teamwork GIF


Teamwork is an essential component for any successful business. It enables collaboration within a group, leading to the discovery of innovative solutions and efficient work processes. In the realm of social media management, effective teamwork is crucial for overcoming the challenges of managing multiple platforms and streamlining your workload. In this guide, we will explore how you can manage your team within your eclincher account.

Adding and Managing Users

To add and manage users in your eclincher account, follow these steps:

Access the User Settings section.

User Settings

Note: User management is available for PREMIER and AGENCY plans, and only the Main Admin has the necessary permissions.

To add a user, click on the 'Add New User' button.

Add New User

Internal Users

Internal users have their own login credentials and can perform various tasks based on the permissions granted by the Main Admin. For internal users, fill in the required information, including:

- Username
- Email
- Password (optional)

Assign at least one profile to the user and select the appropriate permissions.

Internal User Permissions

Note: In Premier accounts, the Main Admin can assign social media profiles per user, while in Agency accounts, the Main Admin can assign brands per user.

The Main Admin can also enable additional permissions for internal users, such as adding or removing users and granting billing access.

Additional Internal User Permissions

External Users

External users have dedicated links to access pending posts for approval. This feature is ideal for clients who can review and interact with posts in a customized, white-label page. With the necessary permissions, external users can add their social media profiles to the eclincher account.

For external users, provide the required information, including:

- Username
- Email
- Password (optional)

Click on the "VIEW" tab to obtain the external user's page URL, which can be shared with the client for approval, rejection, comments, and edits (if enabled). If the Main Admin allows it, external users can also add social media profiles from the "Manage accounts" tab.

External User Permissions

Deleting or Suspending a User

To delete or suspend a user, navigate to the User Settings section and select the appropriate action. Click "Save" to confirm the changes.

Delete or Suspend User

Editing a User's Email

User emails cannot be edited directly. To change a user's email, delete the user and add them again with the new email. Note that deleting a user does not delete any associated posts.

User Notification Settings

As the Main Admin, you can manage the notification settings for your internal users. This feature

allows you to customize the notifications they receive. Learn more about Notification Settings in the platform by clicking here.

Further Resources

Now that you have learned how to manage your team, you can explore the post approval process here. This guide will provide insights into streamlining the approval workflow for your team.

Here's another article about choosing Team Roles and Permissions

If you have any additional questions or suggestions to enhance this capability, please don't hesitate to reach out to our 24/7 Support Team. We are here to support you.

Thank you,
The eclincher Support Team

Updated on: 31/07/2023

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