Eclincher White-Labeling (SMTP)

White labeling in Eclincher is a powerful feature that lets you send all system-generated emails—such as post approvals, inbox assignments, scheduled reports, and notification alerts—from your own custom email address and domain, rather than from Eclincher’s default email servers.

Why It Matters for Your Business and Clients

For Your Brand:

Professionalism & Brand Trust: Emails come directly from your domain, reinforcing your company’s image and credibility.

Consistency Across Touch Points: All client communications—whether approvals or scheduled reports—look and feel 100% branded.

Better Email Deliverability: Reduces the chance of emails being flagged as spam, improving inbox placement and visibility.

For Your Clients:

Streamlined Experience: Clients receive communication from your brand—not a third-party provider—leading to a more cohesive and trustworthy workflow.

Clarity & Recognition: No confusion over who the emails are from—making clients more likely to open, read, and respond promptly.

Improved Collaboration: Post approvals, report deliveries, and inbox notifications feel more personal and reliable, enhancing client relationships.

How to setup White-labeling email or SMTP in Account Setting

If you're using Gmail as your email provider, you can easily set it up for white labeling in eclincher. This allows all Eclincher-generated emails (post approvals, scheduled reports, inbox assignments, etc.) to be sent from your Gmail address, maintaining brand consistency and improving client trust.

For Gmail and Yahoo

Enable 2-Step Verification in your Google or Yahoo Account (required for App Passwords).
Go to http://myaccount.google.com/security for Google and https://login.yahoo.com/myaccount/security/ for Yahoo
Turn on 2-Step Verification if not already enabled.

Generate an App Password:
In your Manage Account, go to the Security section.
In the top search box, type “App Password” and click the result.
For security, your email provider may prompt you to sign in again—enter your password to continue.
In the App Name field, enter a custom label (e.g., Eclincher SMTP or Email Integration) to help you remember its purpose.
Click Create, and Google or Yahoo will generate a 16-character App Password.
Copy the password—you’ll need this when setting up SMTP in Eclincher.

Configure SMTP in Eclincher
Click your profile icon in the top-right corner of eclincher.
Go to Account Settings > Settings Tab.
Scroll to connect your SMTP email server.
Click Connect SMTP email server and fill in the following:
> Domain Name: Any name (e.g., My Company)
> Sender Name: The name you want to appear to recipients (e.g., Marketing Team)
> SMTP Username: Your full email address (e.g., yourname@gmail.com)
> Password: Paste the 16-character App Password you generated
> SMTP Server:
>Google: smtp.gmail.com
>Yahoo: smtp.mail.yahoo.com
> Port: Use 587 for TLS or 465 for SSL

If You're Using Your Own Email Server

If you're using a self-hosted mail server or a non-Gmail provider, you can also connect it via SMTP. You’ll need:

SMTP server address
Port number
Sender name and domain
Valid email credentials

If you’re hosting your own email server, please coordinate with your IT or system administrator to ensure proper SMTP access and security settings.

If you have any additional questions, please don't hesitate to reach out to our support team. We are here to assist you. And if you have any suggestions to enhance this capability, feel free to share them with us. We value your feedback!

Thank you,
The Eclincher Support Team

Updated on: 22/05/2025