Frequent Issues with "Post Failures" or "Missing Posts" and How to Resolve Them

We occasionally receive reports from users about “post failures” or “missing posts.” While some cases may point to a system issue, these problems are often related to the respective social media platforms or user-specific factors.

Below are the most common issues we encounter, along with recommended solutions to help you troubleshoot any publishing or posting failures:

Calendar Filter

Sometimes, users accidentally apply filters to only one or two profiles on the Publishing page and forget to reset them. This can make it seem like scheduled posts are missing from the Calendar.

How to resolve:

1. Go to Publishing > Publishing & Scheduling.
2. While on the Scheduled Posts tab, navigate to the upper-right corner and click the Profile Filter icon.
3. In the Profiles dropdown, check the box next to "Select All", then click "OK".

This will refresh your Calendar view and ensure all scheduled posts and profiles are visible.

Renew Token

In many cases, it is necessary to renew a token that has either expired or become invalid. This situation can arise due to various reasons, such as a user changing their password on the social media site or enabling two-step authentication. Some platforms, like LinkedIn, also reset tokens periodically.

How to resolve:

To renew a token, you can choose from the following options:

1. Renew Expired Token – Click the "Expired Tokens" dropdown at the top right of your screen, then click "Renew now" next to the profile that needs renewal.
2. Manage Accounts – Go to Manage Accounts in the left panel menu, locate the account/profile that needs to be renewed, click the three vertical dots, and select "Renew token."

Turn on Email Notifications

To receive alerts for post fails, you can enable email notifications. This way, you won't be caught off guard or learn about post failures the hard way.

Due to the complexities of API requirements for certain social media networks and occasional connectivity issues, posts might not get published. By enabling email notifications, Eclincher can promptly notify you about any failures and provide additional details, allowing you to take appropriate action.

How to resolve:

To enable post failure notification emails, follow these steps:

1. In the Eclincher desktop app, click the Profile icon at the top-right corner of the page and select Notification Settings.
   Tip: You can also access it by clicking the Notifications bell icon and then selecting the gear icon.
2. You can enable or disable this functionality at any time from the Notification settings.

Post Approval – Missing Profile or Schedule

For Professional and Enterprise plans, as well as the Premier and Advanced legacy plans, a post approval workflow is enabled. If a post in the Approval List is missing either a profile or a schedule (i.e., the Profile or Schedule fields are empty), the post will remain in the Approval List queue and will not be added to the Calendar.

How to resolve:

1. Go to Publishing > Publishing & Scheduling, then select the Approval List tab.
2. Scroll through the list or use the filters (by date, status, or assigned approvers) to easily find the post.
   Tip: Use the Status filter to view posts with missing schedules or profile(s).
3. Check if both the Profile and Schedule fields are populated correctly.

Post Approval - Due Date Passed

If a post was assigned for approval with a set Schedule due date, but the approving party approved the post after the Schedule due date, the post will remain in the Post Approval List and won't be published or appear on the Calendar as scheduled or posted.

How to resolve:

The scheduled date must be updated before approval. Follow these steps to update the affected post:

1. Go to Publishing > Publishing & Scheduling > Approval List tab.
2. Locate the affected post using the Search button (magnifying glass icon) or the Filter option (filter by date, status, approver, and profile).
   Note: Dates that have already passed will appear grayed out; upcoming dates will appear in blue.
3. Hover over the post and click the Edit (pencil) icon.
4. Update the scheduled date and time, then click Save.
5. Make sure the post is approved before the newly scheduled time.

Instagram Story and Carousel Publishing

Instagram (IG) previously did not allow posting to Stories or multi-image Carousels from non-mobile devices. However, Eclincher now supports direct publishing of Stories and Carousels without requiring push notifications.

How to resolve:

When posting to IG Stories or Reels, follow these steps:

1. Upload your image or video attachment:

• For images, you’ll see publishing options for Post and Story.
• For videos, the Reel option will become available.

2. Select publishing option – Click the publishing option dropdown to select your desired format:

• Post & Reel – publish to both the Feed and Reels
• Reel – publish as a Reel only
• Story – publish as a Story

Note: You may still choose the Push Notification method for publishing Stories and Carousels if needed, as some features on Instagram remain limited by the API.

Instagram API limitations include:

• No support for adding music, GIFs, stickers, or polls to Stories.
• Limited ability to tag products or use interactive elements in posts.
• Cannot post multiple images/videos (Carousels) with mixed media types (e.g., photo + video).
• Story mentions and location tags are not supported via API.
• Scheduling or publishing Reels with trending audio is also restricted.

For full functionality, we recommend using the Push Notification method to publish directly via the Instagram mobile app. To learn how to enable Push Notifications, kindly visit this link: Enable Push Notifications for IG / Enable IG Publishing via Mobile Device / Connect Mobile Device

Post Failed / Didn't Publish on Google Business Page

If you scheduled a post or attempted to publish it to a Google Business location, and the post failed to publish, there could be several reasons for this.

How to resolve:

Consider the following options to address the issue:

1. Ensure that the team member or the person responsible for publishing and scheduling posts to Google Business is defined as a Primary owner, Owner, Manager, or Communications Manager. You can configure this setting in the Google Business Settings popup.

2. If you have more than 10 locations on Google Business, the API does not support publishing. Currently, the API only allows up to 10 locations (Google may expand this support in the future).

3. If the Google Business location category is set to Hotel or Casino, third-party applications like Eclincher cannot post to this location due to Google's policy.

Summary:

Occasionally, we receive complaints about "publishing/post failures" or "missing posts". While some of these incidents might indicate an issue with our system, most are related to social media platform issues or user-related factors such as forgotten profile filters.

We hope this guide has helped you locate any missing posts. However, if you still cannot find your post, please contact our Support Team for further assistance. We’re here to help you every step of the way.

Thank you,
The Eclincher Support Team

Updated on: 24/06/2025