Sometimes, eclincher is not given sufficient permission to manage your Facebook and Instagram Business accounts. You will know this if you are trying to add one Facebook page, or one Instagram Business account, and it does not show up in the list even after updating, or renewing your tokens. This is how to reset the permissions:

RECREATE YOUR ACCOUNT TOKEN FOR FACEBOOK

Open a new tab on your web browser and log in to the Facebook user account which admins the affected Facebook Page or Instagram Business account that is added in e-clincher

Open Settings & privacy. Click on Settings.





Go to Security and Login. Click on Business Integrations. Find the e-clincher app and remove it. (once you remove it, you will be asked if you would want to delete posts as well. Do not select this option)







Go back to eclincher, open "Add & Manage Accounts" and renew the access token for both Facebook and Instagram Business

FOR FACEBOOK:



FOR INSTAGRAM BUSINESS using the same FACEBOOK ACCOUNT:



If you have additional questions, or suggestions to make this capability better, please do not hesitate to reach out to us. We are here for you! Our Support Team is available 24/7 to assist you.

Thank you,
The eclincher Support Team

Updated on: 08/06/2022