Social Media Inbox - Features

eclincher's Social Media Inbox is a one-stop-shop for marketers and managers looking to streamline all of your interactions, likes, comments, mentions, and reviews from multiple social media profiles into one single location. See messages as they arrive with sentiment analysis and strategize your response time with your team or on the fly yourself. This feature helps businesses consolidate the incoming interactions they receive from their social media platforms into one platform that their entire team can access. Instead of going back and forth between interfaces, the whole team can access all Social Media Inbox interactions in one organized view. But, that's not all. Read below to learn everything you can do with eclincher's Social Media Inbox.

With the eclincher Social Media Inbox you and your team can:

- See Incoming Items at a glance
- Utilize the Search Bar
- Custom Cross Channel Tags
- Create Zero Inbox Principle
- Create Internal Notes for Team Members
- Use Action Buttons
- Use Saved Replies
- Use Shortcuts
- Export your Data
- Inbox Analytics
- Use Sentiments
- Use Automation
- Use Multi Brand Inbox ( available for Agency plan)

Let's Get Started!

1. See all the incoming traffic from various channels at a glance or slice it using many filtering options:



2. Search messages for a specific text and date range:



3. Further organize incoming messages using custom cross-channel tags:





4. Use zero inbox principles to keep up with your users community and provide timely responses. Keep track of new item's volume and mark items "complete" as you go:



5. Write internal notes and assign Inbox Items to your team members to share the load:



6. Respond easily via various channels available. Add emojis, media and shortened links to your responses:



7. Use saved replies, hashtag and handles from your Saved Library templates to streamline the responding process:



8. Utilize handy shortcuts and seamless interactions with the native platform capabilities to review and refine your content:



9. Capture and download selected slice of the social interactions for further review or audits:



10. View overall Inbox Performance from Inbox Analytics:



11. Detect the tone of an Inbox item:



12. Automate actions for messages, comments, or reviews that you receive on your desktop based on conditions that you set:





You can read more about Inbox Sentiment and Automation here

13. For Users under the Agency plan, you can now view 10 Brands in a single Inbox



You can read more about our Combined Brand Inbox feature here

If you have additional questions, or suggestions to make this capability better, please do not hesitate to reach out to us. We are here for you! Our Support Team is available 24/7 to assist you.

Updated on: 06/06/2022