Articles on: General

Be Notified When Posts Fail

If you want to stay informed when a post fails to publish, you have the option to receive notifications. These notifications will be sent directly to your email address, providing you with the reason or error received from the social media channel, explaining why the post was unsuccessful.

Please note that this feature is available only for the Main Admin's Email. If you are a managed user, you can request this feature through our Support Chat.

To configure your account notifications, follow these steps:

Go to the upper right corner of the webpage and click on the person icon to access the account settings.

Account Settings

In the account settings page, select "Notifications."

Tick the boxes next to the notification options that you prefer.

Please keep the following notes in mind:
- The "Mobile Notification" option pertains specifically to mobile eclincher app notifications.
- If you are using the Agency Plan, each brand within the plan has its own unique Publishing Settings. If you want to enable the failed post notifications for all brands, you will need to adjust the Publishing settings for each individual brand.

By following these steps, you can ensure that you receive notifications whenever a post fails to publish, helping you stay updated on any errors or issues encountered with your social media posts.

If you have any further questions, please don't hesitate to reach out to our Support Team. We're available 24/7 to assist you.

Thank you,
The eclincher Support Team

Updated on: 07/06/2023

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