Unable to Post to Google Business Location: Permission Denied

If you receive an email alert stating:
Creating/Updating a local post is not authorized for this location with the status PERMISSION_DENIED, it means that your post couldn’t be published to Google My Business. This error originates from Google My Business, indicating that your account lacks the permissions necessary to post to the selected location.

How to Fix the "Permission Denied" Error

Follow these steps to resolve the issue:

Step 1. Log into the Google Account connected to eclincher.

Step 2. Visit Google Business.

Step 3. Check Posting Options:

Look for the Add update button or Create post icon on the Google My Business page.
For single business accounts



For multiple business accounts:

Step 4. Adjust Permissions if Necessary:

If the Create post option is unavailable, you may need to modify your Google My Business settings. Ensure your role grants post-creation access.
The following roles have posting privileges:
Primary Owner
Owner
Manager
Communications Manager

Step 5. Verify Permissions Across All Locations:

Repeat step 3 for every business location linked to your Google Business account to ensure all settings are correct.

Step 6. Renew the Google Business Token in eclincher:

Go to Manage Accounts from the left-side menu in your eclincher dashboard.
Find your Google Business account, click on the three vertical dots, and select Renew token followed by Update all pages.

Step 7. Confirm the Issue is Resolved:

Try posting to your Google Business location through eclincher again. If the permissions were updated successfully, your post should now publish without issues.

Need Assistance?

If you still experience difficulties, please contact our Support Team. We are happy to help you every step of the way.


Thank you,
The eclincher Support Team

Updated on: 16/10/2024