Why am I getting "Permission Denied" when I try to post to my location?
If you receive an email alert with the following message: "Creating/Updating a local post is not authorized for this location.", "status" : "PERMISSION_DENIED", your post failed to published on Google My Business. The message comes directly from Google My Business and it indicates that the user doesn't have permission to post to this location.
Please check your location in Google my business page (https://business.google.com):
Log in to the account you have connected to eClincher
Go to "Manage locations" (left panel)
Click on the location you are trying to publish your post
Do you see the option "Create post"?
If you don't see the "Create post" option, please change your Google My Business settings/privileges to allow to create posts. You can publish with the following roles: Primary owner, owner, manager or Communications manager.
Repeat step 4 for all your locations.
Once you are done, go back to elincher and click on "Add & Manage accounts". Scroll down to your Google My Business account and click manage accounts. Please select renew token and update all pages.
Posting to Google My Business location should now be resolved.
If you have additional questions, or suggestions to make this capability better, please do not hesitate to reach out to us. We are here for you! Our Support Team is available 24/7 to assist you.
The eclincher Support Team
Updated on: 26 / 01 / 2022