Unable to Post to Google My Business Location: Permission Denied

If you receive an email alert stating, "Creating/Updating a local post is not authorized for this location" with the status "PERMISSION_DENIED," it means that your post failed to publish on Google My Business. This message is directly from Google My Business and indicates that you don't have the necessary permissions to post to that specific location.

To troubleshoot this issue, please follow these steps:

Log in to the Google account connected to eClincher.
Visit the Google My Business page at https://business.google.com.
In the left panel, click on "Manage locations."
Select the location where you are attempting to publish your post.
Check if you see the option "Create post" on the page.



If you don't see the "Create post" option, you need to adjust your Google My Business settings and privileges to allow post creation. The following roles have the ability to publish posts: Primary owner, owner, manager, or communications manager.

Repeat step 5 for all your locations.
Once you've made the necessary changes, return to eClincher and click on "Add & Manage accounts." Scroll down to your Google My Business account and click on "Manage accounts." Select "Renew token" and update all pages.



This should resolve the issue, and you should now be able to post to your Google My Business location successfully.

If you have any additional questions or suggestions to enhance this capability, please don't hesitate to reach out to us. Our Support Team is available 24/7 to assist you.

Thank you,
The eClincher Support Team

Updated on: 05/06/2023