Unable to Post to Google My Business Location: Permission Denied

If you receive an email alert stating, "Creating/Updating a local post is not authorized for this location" with the status "PERMISSION_DENIED", it means that your post failed to publish on Google My Business. This message is directly from Google My Business and indicates that you don't have the necessary permissions to post to that specific location.

To troubleshoot this issue, please follow these steps:

Log in to the Google account connected to eClincher.
Visit the Google My Business page at https://business.google.com.
Check if you see the option "Add update" button or "Create post" icon on the page. For one business account, refer to screenshot (a); for multiple business accounts, refer to screenshot (b).





If you don't see the "Create post" option, you need to adjust your Google My Business settings and privileges to allow post creation. The following roles have the ability to publish posts: Primary Owner, Owner, Manager, or Communications Manager.

Repeat step 3 for all your locations.
Once the necessary changes have been made, return to your eClincher account. Go to "Manage Accounts" located at the left-panel menu from your dashboard. Look for your Google My Business account, click on three vertical dots, and then select "Renew token" and "Update all pages".



This should resolve the issue, and you should now be able to post to your Google My Business location successfully.

If you have any additional questions or suggestions to enhance this capability, please don't hesitate to reach out to us. Our Support Team is available 24/7 to assist you.

Thank you,
The eClincher Support Team

Updated on: 07/10/2024