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Adding Instagram Business Accounts, and what to do if they are not showing up in Add and Manage Accounts

Adding Instagram Business Accounts and Troubleshooting Steps

To add an Instagram Business account to eclincher, please ensure you meet the following requirements:

The Instagram Business account must be properly connected to a Facebook page that you manage.
Your Facebook user account must be at least an admin or editor of this Facebook page.

If you're experiencing issues adding an Instagram business account, please follow these steps:

Log in to the Facebook user account that has admin rights for the Facebook page linked to the Instagram Business account.
Open a new tab and access your eclincher account.
Click on "Add & Manage Accounts," then select "Add Account."

Add Account

A pop-up box will appear. Click on "Instagram Business & Creator."

Instagram Business & Creator

All Instagram Business profiles linked to the Facebook pages you manage will be displayed.
Check the box next to the Instagram Business profile you want to manage.
Click "Save."

If the above steps don't resolve the problem, proceed to Step 7.

If you receive a message stating "INSTAGRAM BUSINESS ACCOUNT ALREADY EXISTS" even though you're logged in to the correct Facebook account, click on "RENEW TOKENS" and "UPDATE PAGES" in the Add and Manage Accounts section.

Renew Tokens and Update Pages

If the Instagram Business account appears, go back to Steps 5 and 6.

If the Instagram Business account still doesn't appear after following the above steps, ensure that the account is properly connected to its Facebook page. You can do this on by going to the Facebook Page's Settings -> Instagram and connecting the Instagram account.

Facebook Page Settings

Connect Instagram Account

You'll know the Instagram Business account is properly connected to the Facebook page if you see the message shown above.

If you see a message saying "REVIEW CONNECTION," click on it.

Review Connection

Note: Only admins of the business that owns the page can review this connection. If you're not an admin of the business that owns the page, please contact the page owner to review the connection.

You can also check and modify this connection in the Instagram mobile app. Go to "Edit Profile" and under "Public Business Information" -> "Page," ensure the correct Facebook page is selected.

Instagram Edit Profile

Select Facebook Page

Once you've verified the connection, renew your tokens and update pages/data for the Instagram

Business account again (return to Step 7).

If the Instagram Business account is properly connected but still doesn't appear, the issue may be related to eclincher not having sufficient permission to access your Facebook page -> Instagram Business account. To resolve this, follow these steps:

Recreate your Facebook tokens/permissions.

If you have any additional questions, please don't hesitate to reach out to our Support Team. We're available 24/7 to assist you.

Thank you,
The eclincher Support Team

Updated on: 05/06/2023

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